Privacy Policy

1. Introduction At Pech Energy Solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with our solar energy solutions across Nigeria. 2. Information We Collect Personal Information Contact Information: Name, email address, phone number, mailing address Account Information: Username, password, profile preferences Project Information: Property details, energy usage data, installation specifications Payment Information: Billing address, payment method details (processed securely by third-party providers) Communication Records: Customer support interactions, training session records Automatically Collected Information Usage Data: Pages visited, time spent on site, click patterns Device Information: IP address, browser type, device type, operating system Location Data: General geographic location (for service availability and local regulations) Cookies and Tracking: As described in our Cookie Policy Signing In with Google Pech Energy Solutions offers "Continue with Google" as a convenient, secure way to create and access your account. When you choose to sign in with Google, we request only the minimum information needed to identify your account: Your name — to personalise your account and communications Your email address — to create and secure your account and to contact you about your orders and requests Your Google profile picture (if available) — shown only as your account avatar We use this Google account information for the sole purpose of authenticating you and creating and managing your Pech Energy Solutions account. We request only the basic email and profile permissions — we do not access your Gmail, Google Contacts, Google Drive, calendar, or any other Google data, and we never post to your Google account. We do not sell this information, and we do not use it for advertising. You can revoke Pech Energy Solutions' access at any time from your Google Account's Security → Third-party access settings. 3. How We Use Your Information We use your information to: Provide Services: Process orders, schedule installations, provide customer support Improve Our Platform: Analyze usage patterns, optimize user experience, develop new features Communication: Send service updates, promotional materials, educational content Legal Compliance: Meet regulatory requirements, process warranty claims Security: Protect against fraud, unauthorized access, and security threats Training: Provide personalized learning experiences through Pech Academy 4. Information Sharing and Disclosure We do not sell your personal information. We may share information with: Service Providers: Installation teams, payment processors, cloud storage providers Business Partners: Equipment manufacturers (for warranty purposes), authorized dealers Legal Requirements: When required by law, regulation, or legal process Business Transfers: In the event of a merger, acquisition, or sale of assets Consent: When you explicitly authorize sharing 5. Data Security We implement comprehensive security measures including: Encryption of data in transit and at rest Regular security audits and vulnerability assessments Access controls and employee training Secure data centers with physical and digital protections Regular backup and disaster recovery procedures 6. Your Rights and Choices You have the right to: Access: Request copies of your personal information Correction: Update or correct inaccurate information Deletion: Request deletion of your personal information (subject to legal requirements) Portability: Receive your data in a structured, machine-readable format Opt-out: Unsubscribe from marketing communications Object: Object to certain processing activities 7. Data Retention We retain your information for as long as necessary to: Provide our services and support Comply with legal obligations Resolve disputes and enforce agreements Meet warranty and maintenance obligations 8. International Data Transfers As a global company, we may transfer your information to countries outside Nigeria. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws. 9. Children's Privacy Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us. 10. Changes to This Policy We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last updated" date. 11. Contact Us For privacy-related questions or requests, please contact us: Email: pechenergysolutions@gmail.com Phone: +234 816 401 8740, +234 806 070 0813 Address: Data Protection Officer, Pech Energy Solutions, Nigeria Nationwide Service: Available across all states of Nigeria