Return & Refund Policy

At Pech Energy Solutions, we are committed to ensuring your satisfaction with every purchase. This Return & Refund Policy outlines the conditions under which products may be returned and refunds issued. Please read this policy carefully before making a purchase.

By placing an order with us, you agree to the terms of this policy.

Products may be eligible for return under the following conditions:

• The item is unused, undamaged, and in its original packaging.
• The return request is made within 30 days of delivery.
• Proof of purchase (order confirmation or receipt) is provided.
• The product is not a custom or made-to-order item.

Non-returnable items include:

• Installed or previously used products.
• Products with physical damage caused by the customer.
• Custom-configured energy systems or modified products.
• Items purchased during clearance or final sale promotions.

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer service team via email or through your account dashboard with your order number and reason for the return.
2. Approval: Our team will review your request and provide a Return Merchandise Authorization (RMA) number within 3 business days.
3. Ship the Product: Securely package the item in its original packaging and ship it to the address provided. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
4. Inspection: Upon receiving the returned item, our quality team will inspect it within 5 business days.

Once a return is approved and inspected:

• Full Refund: Issued for products returned in original condition within the return window. Refunds are processed to the original payment method within 7-14 business days.
• Partial Refund: May be issued for items returned with minor wear or missing accessories, at our discretion.
• Shipping Costs: Original shipping charges are non-refundable unless the return is due to our error.
• Restocking Fee: A restocking fee of up to 15% may apply for large equipment or bulk orders.

Products covered under manufacturer warranty are subject to the specific warranty terms provided with the product. Warranty coverage varies by product type and manufacturer. For warranty claims:

• Contact our support team with your order details and a description of the issue.
• Provide photographs or videos demonstrating the defect.
• Our team will coordinate with the manufacturer to resolve the claim.
• Warranty replacements or repairs are handled at no additional cost to the customer for verified defects.

If you receive a damaged or defective product:

• Report the issue within 48 hours of delivery.
• Provide clear photographs of the damage and packaging.
• Do not attempt to install or use a damaged product.
• We will arrange for a replacement or full refund, including return shipping costs.

Orders may be cancelled free of charge if the cancellation request is received before the order has been dispatched. Once an order has shipped, the standard return policy applies.

For return and refund inquiries, please contact our customer service team:

• Email: support@pechenergysolutions.com
• Dashboard: Submit a support ticket through your account
• Response time: Within 1-2 business days